Gifts

Deliveries

Can I track my delivery?

There is no possibility to track gift orders.

How much does delivery cost?

There is no delivery cost for your gift.

What are the expected delivery times?

If you're in the UK, you can expect delivery times to be between 3 and 4 working days. Your order needs to be submitted before 5pm GMT for it to be processed the next working day.

Orders placed over the weekend or on Bank Holidays are processed the next working day.

For international shipping, you can expect delivery times to be between 7-10 working days, often sooner.

Can I request a specific delivery date for my order?

This option is currently unavailable.

Can I amend my delivery address while the delivery is in progress?

We are unable to change delivery addresses after your order has been dispatched.

Refunds

You may return our gift package purchased for a full refund up until 2 months of purchase. This policy ONLY applies to physical gift packages that are shipped to you. Used redeem codes that are sent electronically or by post cannot be refunded or exchanged.

To request a refund, please follow these simple steps:

  1. Please fill out our contact form with your request.  Be sure to include your name, order number, and a reason for your request.
  2. Post your gift back to us at the below address.  Please include your contact information and order number along with the gift.

Ship to:
Star Stable Entertainment AB
Malmskillnadsgatan 32
111 51 Stockholm
Sweden

Acceptance Criteria for Refunds

Please ensure that the gift you are returning meets the following criteria in order to receive a refund:

  • The redeem code has not been claimed since the original purchase date
  • You will not retain the redeem code and attempt to claim it after its been returned

Once we have verified that your returned gift meets our acceptance standards, the purchase amount will be credited back to your credit or debit card 10 days after we’ve received your returned card.

Other

Does my Star Stable Gift Card redeem code have an expiry date?

Yes, the Star Stable Gift Card is valid 1 year from the day it was purchased.